AI video expand not working? Fixes
Updated · AI Video Expand
A run that fails gives its credits back automatically, so you can try again. Clear failures (broken edges, a smeared side) get a redo or their cost back: email support@aivideoexpand.com within 7 days.
The upload is refused
- Use MP4 or MOV, up to 95 MB. A 4K phone clip is often bigger: trim it, or export at 1080p.
- "This browser can't read this video": iPhone HEVC files don't open in some Windows browsers. Export as MP4 (H.264), or upload from Safari or the phone itself.
The new edges shimmer or don't match
- Fast pans and shaky footage are the hardest: a steadier part of the clip expands better.
- The AI invents what was outside the frame, so it can't show what really was there: a person cut off at the edge gets a made-up rest of their body, and signs or faces that only appear in the new area are made up too. Fast camera moves and busy edges can shimmer. Up to 60 seconds per clip; trim a longer one to the part you need first.
Refunds
Edges that came out clearly broken? Email support@aivideoexpand.com within 7 days from the email you paid with and we'll redo it once or give back what it cost.
Can't find your video
Made without signing in: it's in My videos on the same browser and device you used. Signed in: use the same Google account, every video is in My videos.
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