Refund policy

Last updated November 6, 2026

We want your expanded video to be worth posting. Here is exactly how refunds work.

• A video that fails to generate gives its credits back by itself.
• Credits you haven't used: full refund of that payment within 7 days.
• A finished video that came out clearly broken: we give back what it cost.
• Otherwise a finished video can't be refunded, since we pay the AI provider for every video we make.

Failed videos

Credits are taken when a video starts. If it fails to generate, they go back to your balance automatically and you can try again right away.

Credits you haven't used

Bought a pack or a plan and haven't used any of its credits? Email support@aivideoexpand.com within 7 days of the payment and we'll refund it in full; the credits from that payment are then removed from your balance.

A video that came out broken

If a finished video is clearly broken (black bars left in, part of your original clip cut off or missing, no sound when your clip had sound, or a frozen or corrupted file), email support@aivideoexpand.com within 7 days with its order ID. Once we've checked it, we give back what it cost: the credits go back to your balance so you can make it again, or, for a video bought on its own, we refund the payment if you prefer.

What can't be refunded

Apart from the cases on this page and billing errors, a video that was made and delivered can't be refunded because you don't like how it turned out, since we pay the AI provider for every video we make. The same goes for a wrong clip or option chosen before making it, and for accounts closed for breaking our terms.

Subscriptions

You can cancel any time from My videos; the subscription then ends at the end of the period you paid for, and the credits you already received stay yours. If you didn't mean to renew and haven't used the credits from the renewal, email us within 7 days of the renewal for a refund of it.

Gifts

A gift link nobody has claimed can be taken back from My videos, and its credits return to you. A pack bought as a gift can be refunded within 7 days if its link hasn't been claimed.

How to request a refund

Open My videos and select Request a refund, or email support@aivideoexpand.com. Include your order ID or payment receipt and the email used at checkout so we can find the payment. Tell us what went wrong; a request is reviewed before credits or a payment are given back.

Incorrect or duplicate charges

If you were charged twice, the amount is wrong, or you do not recognize a charge, contact us with the date and receipt or order ID. We will check the payment record and help correct any billing error. Canceling a subscription stops future renewal; it does not by itself refund a payment already made.

Payment disputes and your rights

For the quickest help with a billing or delivery issue, please contact us before starting a payment dispute. You still have the right to contact your bank or payment provider. Nothing in this policy limits consumer rights you have under applicable law.

How refunds are paid

Refunds go back to the original payment method through our payment processor, Stripe. Depending on your bank or wallet they usually appear within 5 to 10 business days.

Misuse

Videos that break our terms (for example, someone else's video you have no right to edit) are not generated, and accounts that keep trying may be closed.